Overview

If you are working in a sales team, your performance depends on how you deal with and support your customers. It will not just generate or increase your sales, it will promote your company branding. When your company grows, your career automatically gets a blast. So, if you are passionate about sales and marketing, welcome to TechForing sales and marketing team. We have designed our customer support course that will give you an in-depth overview of how to handle customers and support existing clients. This course will give you an opportunity to learn from the world’s leading sales professionals within a dynamic corporate environment.

 

Learning Outcome

Our Customer Support course will provide you with academic learning, professional training, real-life customer support experience. Our customer support course includes how to support existing clients over phone calls and chat with sample chatting. You are going to learn the whole course from the world’s leading sales and marketing professionals. 

The customer Support course will give you theoretical knowledge and real-life experience of existing client support and care. You will earn some unique sets of skills that will prepare you for next-generation digital sales and marketing. You will learn how to understand clients’ psychology, their needs, and how to give them better quality services. You will also learn how to build long-term relationships with clients to increase sales and enhance the company’s reputation.

Course Curriculum

General
How to support over the phone for existing clients? 00:00:00
How to provide support on chat for existing client? 00:00:00
Sample Chat 1 00:00:00
Sample Chat 2 00:00:00
Video Resource
7 Common Mistakes New Hires Make 00:00:00
Telephone Techniques: Handling Angry Callers 00:00:00
How to Handle Customer Complaints Like a Pro 00:00:00
19 Customer Service Mistakes to Avoid 00:00:00
Basic Call Handling Tips | Customer Service (With Sample Call Flow) 00:00:00
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. 00:00:00
Customer Service Vs. Customer Experience 00:00:00
What is customer service ? The 7 Essentials To Excellent Customer Service 00:00:00
The Six Steps in a Successful Tech Support Session 00:00:00
Chat Handling Fundamentals 00:00:00
Live Chat Customer Service Tips 00:00:00
Web Chat Customer Service Tips 00:00:00
Customer Support Video Quiz 00:40:00
TAKE THIS COURSE
  • FREE
  • 2 Days
  • Course Badge
48 STUDENTS ENROLLED
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